Thanks for shopping at Korsgy STORE. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the Korsgy Online Store, in a Korsgy Retail Store, or on the phone with the Korsgy Contact Center. (To make it visually easier on both of us, we’ll refer to these entities as the “Korsgy Store” in this policy.)
Standard Return Policy
We fundamentally believe you will be thrilled with the products you purchase from the Korsgy Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 Business days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. In addition, please note the following:
- Products can be returned only in the country or region in which they were originally purchased.
- The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program, Korsgy Store Gift Cards, and any Korsgy Developer Connection products.
- For returns to a Korsgy Retail Store for cash, cash equivalent, and check transactions over $750, Korsgy will mail a refund check to you within 10 business days.
- Should you wish to return ten or more of the same product, you must return to the Korsgy Store where originally purchased.
- In the case of items returned with a gift receipt, Korsgy will offer you a Korsgy Gift Card.
- Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. As an exception, you may return Korsgy-branded software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software.
- Korsgy provides security features to enable you to protect your product in case of loss or theft. If these features have been activated and cannot be disabled by the person in possession of the phone, Korsgy may refuse the return or exchange.
- For complete details on how to return a product purchased at the Korsgy Store please visit the Returns & Refunds page.
POS, Business Phones and Phone System – Unified Communication Service Cancellation
RingCentral may have different service cancellation policies. Returning your POS, Business Phones, Computers may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your wireless service provider for more information.
All Korsgy Products may only be returned or exchanged if it’s in its original, undamaged and unmarked condition after passing inspection at Korsgy’s offsite facility. Depending on your original form of tender, a check, wire transfer, or refund to your debit/credit card will be issued within 10 business days provided the returned item is in its original condition.
Additional Korsgy Product Terms
The purchase and use of Korsgy products are subject to additional terms and conditions found at https://www.korsgy.com/conditions and https://www.Korsgy.com/warranty/
Making unauthorized modifications to the software on a POS or other Korsgy sold products violates software license agreements.
Pricing and Price Reductions/Corrections
Korsgy reserves the right to change prices for products displayed at/on the Korsgy Store at any time and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the Payment & Pricing
In the event you have been charged more than the posted price for a product in a Korsgy Retail Store, please see a Manager for a refund of the overcharge.
Should Korsgy reduce its price on any Korsgy-branded product within 14 calendar days from the date you receive your product, feel free to visit a Korsgy Retail Store or contact the Korsgy Contact Center at 1-302-483-7862 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Korsgy within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday.
Price protection is only available for up to 10 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection.
The prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.
Korsgy may, in its sole discretion, refuse or cancel any order and limit order quantity. Korsgy may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online or Call Center order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Korsgy’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The Korsgy Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If Korsgy cancels an order after you have already been billed, Korsgy will refund the billed amount.
Shipping & Delivery
Please review the Shipping & Pickup page to learn about how and when you will receive the products you purchased from the Korsgy Store. Since the actual delivery of your order can be impacted by many events beyond Korsgy’s control once it leaves our facilities, Korsgy cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
As Korsgy takes care of the dispatch of the products you purchase on the Korsgy Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact Korsgy to resolve them.
In-Store Pickup and Return
Korsgy offers in-store pickup for many of the items available on the Online Store. Certain products and payment methods, however, may not qualify for in-Store pickup. Only you or the person designated by you may pick up the item(s) purchased. A government-issued photo ID and order number will be required for pickup. Korsgy will notify you when your order is ready and the date by which you need to pick up your items. We’ll also send you a reminder or two, just in case it slips your mind. If you don’t pick up your order, Korsgy may cancel it. Please click here for complete details about in-store pickup.
If you select in-Store pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. Please note that certain products and payment methods are not eligible for in-Store pickup by a third party. The third party will need to bring a government-issued photo ID and order number for pickup. Korsgy is not responsible for actions taken by the third party once your item(s) have been picked up.
The Korsgy Store sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.
U.S. Shipping Only
Products purchased online from Korsgy will only be shipped to addresses within the U.S. and are subject to U.S. and foreign export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations. To purchase Korsgy products online from outside of the U.S., please click here for international store information.
Product Availability and Limitations
Given the popularity and/or supply constraints of some of our products, Korsgy may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Korsgy reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Korsgy confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Korsgy will cancel the order and refund your purchase price in full.
For Korsgy Store Gift Card Terms and Conditions, please click here